Terms of service

Customer Rights & Liability Disclaimer

Itzel Cosmetics is operated by Purely Cosmetic FZ-LLC, based in the UAE. This page sets out the rights of our customers and the limitations of liability of Purely Cosmetic FZ LLC (“we,” “our,” “us”) in relation to products purchased through our website. By placing an order or using our services, you confirm that you have read, understood, and agreed to the following:

1. Customer Rights

As a customer in the United Arab Emirates, you are entitled to certain rights under the UAE Consumer Protection Law, including but not limited to:

  • Right to Information – You have the right to clear, accurate, and complete information about the products offered, including ingredients and usage instructions.

  • Right to Safety – All products are sourced in compliance with applicable UAE health, safety, and cosmetic regulations.

  • Right to Choose – You may freely select from our product range, with transparent pricing and no hidden charges.

  • Right to Fair Treatment – You will be treated fairly and respectfully in all transactions and communications.

Return Policy: Please view the Return and Refund Policy page for more information.

2. Medical & Product Use Disclaimer

  • The products available on our website are for cosmetic use only. They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease.

  • Any advice, suggestions, or recommendations made by our staff, whether in writing or verbally, are provided for general informational purposes only and should not be considered medical advice.

  • Customers are encouraged to consult a licensed healthcare provider before using any new cosmetic or skincare product, especially if they suffer from allergies, chronic conditions, or are pregnant or breastfeeding.

3. Allergic Reactions & Individual Sensitivities

  • While all ingredient lists are disclosed as provided by the manufacturer, we cannot guarantee that every product is free from potential allergens.

  • Customers are responsible for reviewing all product ingredients, performing patch tests, and discontinuing use if any adverse reaction occurs.

  • Purely Cosmetic FZ LLC shall not be held liable for any allergic reactions, sensitivities, or other side effects experienced by customers as a result of product use.

4. Limitation of Liability

To the fullest extent permitted by UAE law:

  • We exclude all liability for damages, losses, injuries, or claims arising from the use, misuse, or reliance on our products or advice.

  • This includes, without limitation, liability for direct, indirect, incidental, special, or consequential damages.

  • Our maximum liability, if any, shall be limited to the purchase price paid for the specific product in question.

5. Customer Responsibility

By purchasing and using products from this website, you agree that you:

  • Have reviewed product descriptions and ingredients prior to purchase.

  • Accept full responsibility for ensuring product suitability for your personal use.

  • Release us from liability relating to product reactions, outcomes, or reliance on advice given by our staff.